Hotel Doctor Berlin

Berlin's premium hotels apply a standard to their guests – the bed, the bathroom, room service, breakfast. Medical care should follow the same standard: discreet, fast, competent. RAB positions itself as a concierge-medical solution. The guest's or concierge's call triggers dispatch; the next available specialist drives to the hotel.

The doctor announces themselves at reception or directly at the room without disturbance in the lobby. The consultation takes place in the room, with the discretion expected by international guests, public figures and business travellers.

More than fifteen years of Berlin experience have taught us: hotel medicine requires more than clinical skill. It requires style, pace and the awareness that an important guest does not want additional effort – only a fast clear medical judgement and a plan.

Travellers face particular strains: jet lag, unfamiliar food, climate changes, packed schedules, stress. Common scenarios for a hotel doctor are febrile infections, respiratory infections with cough and sore throat, acute migraine and tension headache, gastroenteritis, acute back pain, sleep disturbances with somatic symptoms and hypertensive episodes.

Business travellers more often present stress-related symptoms, cardiovascular events without emergency character and painful musculoskeletal problems. We also handle classic tourist issues such as skin reactions, allergic reactions, sports injuries from urban tourism and nosebleeds in dry hotel air.

For families with children we cover the familiar childhood illnesses, fever, otitis media, infectious gastroenteritis and allergic reactions. For life-threatening symptoms we consistently refer to 112; that applies in the Adlon as much as in a hostel.

Hotel Adlon Kempinski at Pariser Platz, Regent Berlin at Gendarmenmarkt, The Ritz-Carlton at Potsdamer Platz, Hotel de Rome on Behrenstraße, Soho House on Torstraße, SO/ Berlin Das Stue in the Tiergarten, Waldorf Astoria at Hardenbergplatz, Rocco Forte Hotel de Rome, Hotel Zoo – these are our most frequent Berlin addresses. We are known to concierges and general managers in each.

Beyond these, we serve hotels under the Marriott, Hilton, IHG, Accor, Hyatt, Maritim, Steigenberger, NH and Mercure brands, plus boutique houses such as The Mandala, Sir Savigny, Hotel am Steinplatz and Provocateur. The procedure is identical: call, dispatch, arrival, in-room examination, GOÄ invoice.

Arrival in Mitte and Tiergarten is typically forty-five to seventy-five minutes because our drivers know the centre well. In Charlottenburg-Wilmersdorf we estimate sixty to ninety, similar in Friedrichshain-Kreuzberg. Dispatch prioritises urgent cases.

Discretion is medical baseline for us. We do not communicate beyond essential hotel staff, share no information with third parties without patient consent and respect protocol-grade confidentiality with diplomatic or prominent guests.

Invoices are issued under GOÄ via PVS. On request we send them by email or deliver them to the hotel for room handover. English invoices with ICD-10 codes are standard for international guests; we understand the requirements of Cigna, Bupa, Aetna International, Allianz Worldwide Care, IMG and many other insurers.

Hotel staff care – when a duty manager or shift lead falls ill themselves – can be handled separately from the guest line on request. A framework agreement with the hotel is possible if useful.

Direct line is +49 30 550 77 870 – for concierges, hotel guests and general managers, daily from 6 am to midnight. Between midnight and 6 am we direct life-threatening cases to 112 and non-life-threatening cases to 116117, because a house call cannot be guaranteed during that window.

WhatsApp booking on the same number is available; many international guests appreciate this because they avoid roaming calls. A short symptom description and the hotel name are enough for initial registration.

Concierge teams who work with us regularly can request a printed info sheet with hotline, indications, triage notes and example wording for guest communication. We are open to cooperation with additional Berlin houses.